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Terms & Conditions


  • Ordering

    When ordering please include your telephone number so we can contact you about any issue that may arise regarding your order.

  • Payment

    We accept all major credit & debit cards and PayPal. We also accept bank transfers. Email us for bank transfer details.

  • Pricing

    All prices are shown in Euros and include VAT at the standard rate of 23%.

    Prices shown on this website are subject to change and may not be correct at the time of purchase. Castlelack Canine Products reserves the right to change prices without notice. 

  • After Sales Service 

    During the guarantee period (12 months) you can rely on our repair service. Return the item with a brief description of what is wrong and include your invoice and contact details.

  • Liability

    Castlelack Canine Products accepts no liability for loss or damage to property and accepts no liability for economical loss resulting from products sold by us.

  • Special Orders

    Items that are special orders (products not regularly stock by CCPDOGS) must be paid for when ordering. Special order items have handling charges of 25% if they are returned.